Urgent Repair FAQ

For Urgent Repairs outside of business hours (between 5pm and 9am Monday to Friday and 24/7 on Saturday, Sunday and Public Holidays) the Renter should notify the Property Manager immediately. In the event that the Renter is unable to reach the Property Manager, please check the list of urgent repairs and contact our approved tradespersons to make Urgent Repairs.

Anything on this list is legally defined as an urgent repair:

• burst water service
• blocked or broken toilet system
• serious roof leak
• gas leak
• dangerous electrical fault
• flooding or serious flood damage
• serious storm or fire damage
• an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
• the gas, electricity or water supply is not working
• a cooling appliance or service provided by the rental provider is not working
• the property does not meet minimum standards
• a safety-related device, such as a smoke alarm or pool fence, is not working
• an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
• any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
• a serious problem with a lift or staircase.

PLEASE NOTE: Any repairs not deemed Urgent Repair as a result of emergency call out service, the Tenant will be liable for any costs incurred.